Employing queuing theory to enhance knowledge management in information utilities

Document Type : scientific articles

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Department of Information Science - King Abdulaziz University - Jeddah, Saudi Arabia

Abstract

The study presents one of the most important tools for analyzing and designing knowledge systems, which is Queuing Theory, to identify how to benefit from it in information utilities for organizing business, diagnosing problems, proposing appropriate solutions, and benefiting from the available explicit and implicit knowledge that is characterized by abundance and diversity, especially with regard to services to beneficiaries, technical procedures, reference services, information retrieval, etc. The study also deals with the feedback and the Cost-Benefit Analysis, as they are directly related to the application of queuing theory.

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